Vacancies

Reports to: FSQA Manager
Scope of Assignment: KFC and Pizza Hut restaurants, Warehouse

Job Description
The FS Assistant supports the FSQA Manager in implementing and maintaining the food safety and quality assurance systems across all KFC and Pizza Hut operations and their warehouse. The role includes assisting in audits, data collection, employee training, documentation, and monitoring of food safety programs to ensure compliance with YUM standards, national regulations, and customer expectations.

Key Responsibilities
• Assist in the execution of the Food Safety Management System (FSMS) across all outlets and the warehouse.
• Performs routine food safety inspections and internal audits according to YUM standards.
• Help monitor sampling programs for food products, ingredients, water, and surfaces.
• Assist in gathering and analyzing food safety data and reports.
• Participate in monitoring sanitation, pest control, and hygiene compliance.
• Coordinate with restaurant staff to ensure food safety protocols are followed daily.
• Help respond to customer complaints related to food safety and assist in implementing corrective actions.
• Stay informed of food safety updates and assist in adapting procedures accordingly.

Qualifications and Skills
• MBO degree in medical or chemical laboratory science, food technology, or a related field.
• At least 1 year of experience in food safety, quality assurance, or related area preferred.
• Familiarity with auditing, HACCP, GMP, and general horeca practices.
• Proficiency in Microsoft Office.
• Strong organizational skills and attention to detail.
• Bilingual (Dutch and English) preferred.
• Valid driver’s license and ability to travel to restaurant locations.
• Good interpersonal and communication skills.
• Willingness to learn and grow in a dynamic food service environment.

Work Style and Values
• Dependable and responsible in carrying out tasks.
• Strong integrity and ethical standards.
• Team player with a cooperative and positive attitude.
• Detail-oriented and thorough.
• Proactive and eager to support continuous improvement.

Job Description
To deliver Pizza Hut orders to customers in a timely, safe, and customer-friendly manner while maintaining the brand’s high standards of quality and service. The Delivery Driver represents Pizza Hut both on the road and at the customer’s door.

Key Responsibilities
• Ensures fast and accurate delivery of orders to customers.
• Checks each order for completeness and accuracy before leaving the restaurant.
• Practices safe driving and follows all traffic regulations.
• Provides friendly and polite service to every customer, including correct handling of payments and receipts.
• Assists in the restaurant during quiet periods (e.g., folding boxes, cleaning, simple kitchen tasks).
• Reports incidents, delays, or complaints promptly to the Shift Supervisor or RGM.
• Follows internal guidelines regarding uniform, hygiene, and safety.

Core Competencies
• Customer-oriented and polite behavior
• Reliability and punctuality
• Knowledge of traffic rules and safety regulations
• Basic arithmetic skills (for handling payments and change)
• Stress-resistant and solution-oriented
• Team player with a sense of responsibility

Requirements
• Minimum age: 18 years
• Holder of a valid motorbike license
• Own motorbike in good technical condition
• Knowledge of routes in and around Paramaribo
• Willingness to work flexible shifts (evenings, weekends, public holidays)
• Presentable appearance and neat uniform

Job Description
The Call Center Representative is responsible for providing excellent customer service through telephone and online orders. The position contributes to accurate order processing, customer satisfaction, and smooth coordination with the restaurants to ensure timely and correct delivery or pickup.

Key Responsibilities
• Answer incoming phone calls and online orders in a professional and friendly manner.
• Accurately enter orders into the POS system and confirm order details with the customer (items, address, payment method).
• Actively promote ongoing deals, combos, and new menu items.
• Coordinate with the relevant Pizza Hut branch regarding order preparation and delivery.
• Handle customer questions, comments, and complaints with understanding and efficiency.
• Stay up to date on menu items, prices, and current promotions.
• Record customer interactions and order details in the system for reporting purposes.
• Support the Supervisor with preparing daily reports and identifying improvement points.
• Work according to company procedures, food safety standards, and customer service guidelines.

Core Competencies
• Strong communication and listening skills
• Customer-oriented attitude and problem-solving mindset
• Accurate and able to perform under pressure
• Team player and flexible availability
• Basic computer skills (POS, Excel, Word)

Requirements
• Minimum MULO/IMEAO level
• Experience in customer service, hospitality, or call center work is an advantage
• Good command of Dutch and English
• Willingness to work in shifts, weekends, and on public holidays

Job Description

The Above Restaurant Leader (ARL) is responsible for leading, coaching, and developing multiple restaurants within their assigned cluster, with the goal of achieving operational excellence, profit growth, and employee engagement.
The ARL ensures that all YUM! Brands standards and systems (CHAMPS, FSC, Win on Experience) are consistently implemented, while inspiring teams to drive sustainable growth across People, Sales, and Profit.
Department: Operations
Reports to: Director of Operations / Managing Director
Direct Reports: Restaurant General Managers (RGM’s)
Location: Suriname – KFC & Pizza Hut.

Key Responsibilities
1. Operational Leadership
• Ensure compliance with operational standards, policies, and procedures across all assigned restaurants.
• Review and monitor CHAMPS results, Food Safety scores, and audit compliance.
• Analyze monthly P&L reports and develop action plans to address variances.
• Safeguard inventory control, product quality, and guest satisfaction.

2. People & Performance
• Lead, coach, and support Restaurant General Managers (RGM’s) in achieving business goals.
• Ensure full staffing levels and follow up on recruitment needs.

3. Strategic Execution
• Translate annual plans (AOP) into actionable initiatives across restaurants.
• Lead performance meetings with RGM’s to review key results and improvement plans.
• Initiate improvement projects related to sales growth, cost efficiency, and customer experience.
• Implement new menus, promotions, and brand activations in coordination with the Marketing Department.

4. Financial Management
• Analyze and optimize sales, labor, and cost of goods (COG) performance.
• Monitor budgets, payroll, and cash control procedures.
• Guide RGM’s in achieving their Balanced Scorecard (BSC) targets.

5. Communication & Collaboration
• Act as the key link between restaurants and the head office departments (HR, Marketing, Finance, Supply Chain).
• Report trends, risks, and successes to the Director of Operations.
• Contribute to strategic decision-making at the above-restaurant level.

Core Competencies
• Leadership & Coaching – Inspires, motivates, and develops others.
• Operational Acumen – Understands the full restaurant operation from kitchen to guest experience.
• Analytical Skills – Translates data into actionable insights and measurable results.
• Decision-Making – Acts promptly and effectively in operational challenges.
• Communication & Collaboration – Works efficiently with multiple stakeholders.
• Integrity & Accountability – Demonstrates reliability and ethical behavior at all times.

Education and Experience
• Bachelor’s degree (HBO level) or equivalent through experience.
• Minimum of two years of experience in QSR, retail, or hospitality, including at least two years in a leadership role.
• Proven experience in budget management, KPI tracking, and team development.
• Knowledge of audit standards is considered an asset.

Job Description:
Responsible for managing a KFC or Pizza Hut restaurant location within the organization. Leads the team, oversee operational processes, ensures an optimal customer experience, and focuses on achieving results, safety, and compliance with procedures.

Key Responsibilities:

• Daily supervision of staff (scheduling, coaching, leadership)
• Achieving sales targets and KPIs
• Inventory management and ordering
• Handling complaints and ensuring quality control
• Reporting to Operational Management

Core Competencies:

• Leadership and team development
• Customer focus
• Result-oriented thinking
• Stress tolerance
• Organization and planning

Job Description:
Responsible for planning, executing, and reporting internal audits. contributes to risk identification and the strengthening of internal control measures.

Key Responsibilities:

• Conduct risk-based audit programs
• Analyze business processes and internal controls
• Report findings and provide recommendations
• Coordinate follow-up on audit findings
• Advice on process improvements

Core Competencies:

• Objectivity and independence
• Critical thinking skills
• Integrity and discretion
• Project management
• Reporting skills

Job Description:
Assists in the preparation and execution of internal audits. Collects data, performs analyses, and supports reporting and follow-up activities.

Key Responsibilities:

• Assist in developing audit plans
• Collect and analyze audit data
• Support interviews and document reviews
• Prepare audit notes and draft reports

Core Competencies:

• Eagerness to learn
• Analytical skills
• Accuracy
• Team orientation
• Integrity

Job Description:
Proactively approaches customers to achieve sales objectives. Maintains client relationships and translates customer needs into suitable solutions.

Key Responsibilities:

• Acquiring new customers and managing existing relationships
• Present products and services
• Prepare quotations and conduct negotiations
• Achieving sales goals and targets
• Report to the Sales Manager

Core Competencies:

• Sales skills
• Goal-oriented mindset
• Strong communication skills
• Perseverance
• Market Knowledge

IT SERVICE OFFICER

Cirkel Group is looking for a hands on IT Service Officer who is responsible for first line IT support to users within the organization. In this role, you are the first point of contact for IT related incidents and requests. You have in depth knowledge of PC repairs and networks and ensure that technical problems are solved quickly and efficiently. In addition, you register and manage IT incidents and requests and you contribute to optimizing the IT support.

TASKS:
• Supporting users with IT related problems involving hardware, software and networks.
• Performing basic PC repairs, maintenance and configurations.
• Installing and updating software and drivers.
• Basic management of network equipment such as routers, switches and access points.
• Troubleshooting network connections and internet issues.
• Registering, analyzing and resolving IT incidents and service requests.
• Escalating complex IT problems to the right specialists or external suppliers.
• Following up on open tickets and ensuring timely handling.

REQUIREMENTS:
• MBO level 4 or HBO in a relevant IT field, or comparable experience.
• Experience with PC repair, hardware installations and software management.
• Basic knowledge of networks such as TCP/IP, DHCP and DNS.
• Experience with registering and managing IT incidents and requests.
• Customer oriented and problem solving attitude.
• Good communication skills and the ability to explain technical problems in understandable language.

EXTRA BENEFITS:
• A market competitive salary.
• A unique opportunity to build the IT department of Cirkel Group from the ground up.
• Professional growth opportunities as the department expands.
• A dynamic and supportive work environment.